CAPITAL EQUIPMENT NOV 2018

COVER STORY

The three machines are already hard at work at AMG’s Kathu, Northern Cape mining project.

Key numbers 7,5% increased working efficiency 10% drop in average fuel consumption

Burger, who handed over the machines o AGM, has since assumed the role of branch manager at Kathu, effective October 25 – a development that speaks volumes on his professionalism and capabilities as cited by Yuan. “My role is to ensure that all departments within the branch – rental, machine sales, admin, workshops and parts – run efficiently and remain profitable in these difficult

times. We aim to grow the GEM business unit to become even bigger role players in our area. This can only be achieved by keeping our customers happy through unparalleled backup support that we promise them,” says Burger. Burger adds that in today’s operating conditions, equipment owners do more research before they make their buying decisions. They expect suppliers to meet their needs and respond to their problems

effectively and swiftly. This is even more so when it comes to big-ticket purchases and mission critical assets such as earthmoving equipment. “Customers not only prioritise the product, they expect the service they receive once they have bought the piece of equipment to be up to their expectations. The aftersales service plays a major role in the client’s decision to purchase,” concludes Burger. b

CAPITAL EQUIPMENT NEWS NOVEMBER 2018 6