Capital Equipment News April 2022

Uptime is a more complex measure as it is related to so many things, but ActiveCare undoubtedly has a significant positive impact on the dealer’s service processes. Customers tend to notice more when something goes wrong than when everything is running smoothly. So it can be said that, by enabling SMT Ghana to fix issues quicker and prevent others from even happening,

SMT Ghana site technicians do checks every morning for its service contract customers.

Results Analysing CareTrack data through Fuel Efficiency Reports has enabled SMT Ghana to support customers to reorganise the number and capacity of machines on site and the routes they take to reduce their idling time and fuel consumption for greater productivity and lower costs. The company has clear figures on this and accesses four Insight Reports in total with ActiveCare: ActiveCare Report, Fuel Efficiency Report, Productivity Report and Summary Report. Uptime is a more complex measure as it is related to so many things, but ActiveCare undoubtedly has a significant positive impact on the dealer’s service processes. Customers tend to notice more when something goes wrong than when everything is running smoothly. So it can be said that, by enabling SMT Ghana to fix issues quicker and prevent others from even happening, ActiveCare contributes to customers’ satisfaction. To give a specific example, the dealer

noticed in the CareTrack portal that one of its service contract customers was experiencing many air pressure filter alarms. SMT Ghana asked its on-site technicians to investigate and found that the filters were getting clogged very quickly, so extra oil bath filters and housing were added to protect them. The company also optimised its process to exchange the entire system with a clean one in a pit stop, so the machines do not have to wait while their filters are cleaned. Issues like this are not critical but, if not treated, can lead to unplanned downtime or failures on the engine or machine. It is clear to SMT Ghana that ActiveCare supports the uptime of machines in the long term. The future for Volvo ActiveCare in Ghana Connectivity is a growing trend, not just in Ghana, but across Africa. The dealer’s new machines come equipped with CareTrack telematics as standard and it wants to reach close to 100% connectivity

ActiveCare contributes to customers’ satisfaction.

from its field population within the next four to five years. SMT Ghana also offers ActiveCare free of charge for all production plus machines connected with CareTrack. Production plus machines are A40G, A45G and A60H articulated haulers, wheel loaders from the L220H and up, and excavators from the EC480D and up. Having remote access to machine information helps the dealer to provide quicker and more efficient servicing for customers – and SMT Ghana looks forward to supporting even more customers with ActiveCare so that it can not only fix issues faster, but prevent them from even occurring in the first place. b

Volvo ActiveCare is a 24/7 remote machinery monitoring and fleet utilisation reporting service that takes the burden

With remote monitoring and diagnosis, SMT Ghana can prioritise whether its technicians need to stop the machine immediately for servicing or can wait until the next scheduled downtime

The customers are not necessarily even aware of everything happening behind the scenes; they just see the results of seamless servicing and high uptime.

It requires a mindset shift from customers to appreciate how preventative and predictive maintenance will lower their costs long term

of monitoring CareTrack telematics data off the customer

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CAPITAL EQUIPMENT NEWS APRIL 2022 17