Capital Equipment News August 2016

COVER STORY

Inside Hyster’s state-of-the-art new automated parts warehouse in Nijmegen in the Netherlands.

BARLOWORLD HANDLING AND HYSTER TAKE PARTS BACKUP TO NEXT LEVEL

designed. Supported by Hyster, we are able to offer our customers genuine parts that are competitively priced, ensuring not only robust performance and reliability under the most demanding conditions, but also adding to a lower total cost of ownership.” As an added benefit, local Hyster ® fleet owners are now also given access to Hyster’s Hypass parts service system, which enables them to check parts availability at Barloworld Handling and Hyster worldwide online. A dedicated parts team at Barloworld Handling supplies lift truck parts, attachments and accessories through regional parts centres around the country. A parts person is on call 24 hours a day, seven days a week, including public holidays, in all major branches. “The Barloworld Handling sales and aftersales teams continuously strive to meet and exceed customer expectations,” says Mazibuko. “The key differentiator in our industry is service capability and we are committed to providing our customers with some of the best value add in the industry and proactively assisting them to improve their productivity and bottom line.” b For more information on Barloworld Handling, its product range and solutions, please contact your nearest Barloworld Handling branch, call 0860 HYSTER (497837) toll-free or visit barloworldhandling.co.za

S outhern African Hyster customers are reaping the benefits of aftermarket initiatives undertaken by Barloworld Handling and Hyster to enhance lift truck uptime and productivity and lower their total cost of ownership. Building on a successful partnership of close to 90 years, Barloworld Handling and Hyster Company are committed to being much more than lift truck suppliers, says Boikanyo Mazibuko, deputy CEO at Barloworld Handling. “In addition to supplying a full range of warehouse equipment, IC and electric counterbalanced trucks, container handlers and reach stackers, we offer a complete partnership capable of responding to the full spectrum of material handling requirements. These include the highest levels of responsive aftersales support.” Mazibuko and other members of the Barloworld Handling management team recently visited the Hyster Europe/Middle East/Africa aftermarket headquarters in Nijmegen in the Netherlands to ensure the partnership keeps improving capability and delivering on its commitment to service excellence.

given impetus by Hyster’s state-of-the-art new Nijmegen automated partswarehouse.“Hyster’s new parts and accessories programme offers a convenient and competitively priced source for Hyster ® lift truck parts, a complete range of products with 24/7 access to the on-line computer network for truck parts identification, order entry, parts availability checks and back order status information, and an excellent first-fill availability and fast parts delivery available to dealers,” says Mazibuko. Stocking well over 10 000 line items, Barloworld Handling already offers local customers 97% off-the-shelf availability of fast-moving parts and overnight delivery to most South African destinations, says Robin Albany, general manager aftermarket at Barloworld Handling. “The new Hyster system speeds up the processing of parts ordered from Nijmegen, with emergency orders placed before 14:00 pm now ready for shipment to Johannesburg by 5:00 am. Our customers, who often run highly-paced 24/7 operations, are thus able to rely on faster response times, improving their productivity and uptime.” Another focus has been the competitive pricing of genuine Hyster ® parts, adds Albany. “Hyster ® approved replacement parts ensure Hyster ® lift trucks perform as

On the parts side, this commitment has been

CAPITAL EQUIPMENT NEWS AUGUST 2016 2