Capital Equipment News August 2022

AFTERMARKET SUPPORT

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Aftermarket key to optimising equipment uptime As cost pressures continue to bite, capital equipment owners have become more sensitive to the cost of downtime and low productivity. Consequently, one of the noticeable trends is the greater emphasis on reliable aftermarket support. To meet this growing demand, original equipment manufacturers (OEMs) and their dealer partners have in recent times scaled up their aftermarket regimes to help optimise equipment uptime and ensure successful customer operations. By Munesu Shoko .

O f greater significance to a new concept, but as the industry con tinues to evolve, its importance is gaining more focus. According to Mark Baller, MD of Weba Chute Systems, plant efficiency and uptime are today more than ever the watchwords of modern industry. As equipment performance is reduced by age and wear, it can under mine smooth operations. Effective aftermar ket services by OEMs, he says, are therefore vital to maintain the output and reliability of equipment. “Indeed, these services are the corner stone of the relationship between OEMs and their customers. At Weba Chute Systems, we see our aftermarket service as another opportunity to enhance the return on investment that the customer achieves from our technology. At the same time, our quality spares and professional services reinforce our business model, so that we are sustainable and always there capital equipment owners is the service delivered after the product has been supplied. Service ahead of product is not

“Kwatani invests heavily in aftermarket tools and human capital. Our well-qualified service team is growing, and customers speak directly to engineers – not to a call centre – when they need us.”

Jan Schoepflin, general manager sales and service at Kwatani

“We measure key indicators such as gearbox temperatures and stroke to gauge the health of the screen and pick up early warning signals. Data from sensors is quickly analysed, and remedial action is recommended. This avoids premature failure and ensure optimal equipment life.”

Gavin Mclaggan, group service manager at Kwatani

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CAPITAL EQUIPMENT NEWS AUGUST 2022 20