Capital Equipment News December 2019

The new branch has six double-bay workshops.

A new, fully-fledged dealership in Klerksdorp enables Scania South Africa to better service a growing transport hub in South Africa

this, the branch is equipped with state- of-the-art workshop infrastructure and equipment that will allow for complete utilisation and functionality of Scania's connected service solutions along with an advanced electronic lubrication system,” explains Botha. The branch also has a fully-stocked parts facility restocked by the Johannesburg parts centre, which is just two hours away. “In case we don’t have a certain part in stock at the branch, we are able to order and get the specific part from Johannesburg in less than 12 hours,” adds Botha. The new branch – which currently employs four people, with a possibility to grow the number to seven soon – offers 24/7 breakdown service through Scania Assist. “Scania Assistance is available 24/7/365 – with one call our customers are in touch with a professional service coordinator who knows their Scania – and speaks their language. So if the unexpected happens, there is always someone at the end of the line who can help,” explains Botha. “If an unplanned stop occurs, we are able to diagnose the vehicle and provide the driver with immediate instructions on how to proceed, either guiding them to the nearest workshop or instructing them to stay put and wait for Scania Assistance,” adds Botha. Why Klerksdorp? The decision to invest in a fully-fledged dealership in Klerksdorp was necessitated by the city’s growth in stature as a major transport hub in South Africa. Located two turns away from the busy N12 route,

Whereas the old facility was just a service centre, the new branch provides a full suite of Scania services, including sales and service

SIX DOUBLE-BAY WORKSHOPS

The new branch has six double-bay workshops with two service pits

The new Klerksdorp branch offers 24/7 breakdown service through Scania Assist

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Carriers,” says Gouws.“More importantly, the facility, although based on River North Carriers’ property, is staffed and managed by Scania and operates in exactly the same manner as any other Scania dealer in the world, where all customers are treated with the same level of high importance.” Key upgrades Botha explains that the previous facility only had one double bay. “As a major upgrade, the new branch has six double-bay workshops with two service pits. “In addition to

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