Capital Equipment News December 2020

TRANSPORT

The total solutions approach has always been one of Scania’s key strengths.

Putting a different spin oN the total solutions approach

QUICK TAKE

T he impact of the COVID-19 pandemic on the transport sector – all the way from the original equipment manufacturer (OEM) to the transport operator and the freight owner – has been exten- sive. To respond to the new realities of doing business in such a challenging environment, Scania Southern Africa has imple- mented several initiatives to help fortify its business, but more importantly to enhance customer experience. In March this year, the company went through a resizing/restructuring exercise to streamline the organisation. As part of this exercise, Mark Erasmus, who has many years' experince in the local transport industry, assumed the role of GM Sales, while Alan Hugo, who comes from a sales background and has been with the company for almost 14 years, took the The restrictions put in place to limit the spread of COVID-19 have had a widespread impact on the transport sector. To respond to the new realities and trends that have been brought to the fore by the pandemic, Scania Southern Africa has implemented several initiatives that ‘put a different spin’ to the total transport solutions approach, writes Munesu Shoko .

Scania Southern Africa has implemented several initiatives to help fortify its business, but more importantly to enhance customer experience

role of GM Services. In a one-on-one with Capital Equipment News , Erasmus explains the impact of the COVID-19 pandemic on the transport sector: from a volumes perspective, he says the total market for extra heavy commercial vehicles is around 20% down, while Scania Southern Africa is probably 25% shy of what the company had planned for the year. While all segments of the market have been affected, Erasmus notes that the bus market hass probably been the worst hit.

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CAPITAL EQUIPMENT NEWS DECEMBER 2020