Capital Equipment News December 2021

Scania’s aftersales business has seen good growth in 2021.

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Maintenance being carried out by the OEM as opposed to alternative suppliers prolongs the life of vehicles

The demand for Scania repair and maintenance (R&M) contracts is at an all-time high

“Availability is key, coupled with affordability, as well as competent dealers across the SADC region who ensure adequate support to all our customers,” he says. Service and maintenance contracts In terms of service and maintenance contracts, Pinard says the demand for Scania repair and maintenance (R&M) contracts is at an all-time high, with more than 80% of new vehicles being sold with agreements in 2021. He says customers are seeing the benefits of R&M contracts, which include a higher resale value for vehicles with R&M agreements. Other benefits include greater discounts on parts and labour and the fact that Scania’s agreements are billed based on actual kilometres on a monthly basis, which aligns with the customer’s cashflow. “In the case of large repairs, our customers do not take any risk as these are covered

The aftermarket is rife with alternate replacement parts, which makes it difficult for fleet owners to be sure that they are getting the parts they need

Scania encourages its customers to extend (‘sweat’) the lifetimes of current assets

by the agreement. Our customers also have the benefit of spreading their maintenance and repair costs over the life of the contract, so enabling them to manage cashflow more effectively,” he says. “With our large portfolio of contract offerings we are also able to offer contracts for used vehicles in their second or third life and beyond, accommodating various customers

and their specific requirements.” Powerstar’s Fryer agrees that demand for service and maintenance contracts is on the increase, depending on the application and affordability. “We offer set contracts and buy-back options after a certain timeframe,” he says. “This is becoming increasingly popular among fleet owners.” He says the customer also

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