Capital Equipment News May 2018

COMMERCIAL VEHICLES

Barloworld Isuzu Trucks Johannesburg is one of Isuzu Trucks South Africa’s flagship dealers, showcased by its Dealer of the Year award in 2017 and many other accolades in recent years.

Top of the pile The heart of any truck dealership is its aftersales capabilities. Based on that operating philosophy, Barloworld Isuzu Trucks Johannesburg’s successes over the years – heralded by the 2017 Isuzu Trucks Dealer of the Year award and a long-standing top sales volumes record – hinged on unparalleled aftersales service strategies that help consolidate sales, build customer relationships and maximise customer retention. By Munesu Shoko

A ftersales service is an important area of modern day business, especially in the commercial vehicles space, and the capital equipment sector at large. End users of this gear regard aftermarket service as a paramount factor in their buying decisions to ensure proper maintenance and maximum uptime of their purchased items. Successful commercial vehicle dealerships are well aware that customer relationships do not necessarily end with the conclusion of a transaction, but are maintained for a product’s entire lifecycle, and even beyond. Based on that understanding, award- winning Barloworld Isuzu Trucks Johannesburg has achieved some tangible successes over the years. Having set the benchmark as the first dealership

to exceed the 500-unit sales mark in Isuzu Trucks South Africa’s history back in 2013, the ultimate feather in its cap was winning the 2017 Isuzu Trucks South Africa’s Dealer of the Year award. Topping the tables The 2017 Dealer of Year award was the ultimate icing on the cake, following many years of other successes. Prior to last year’s top accolade, Barloworld Isuzu Trucks Johannesburg had been the runner up for the same award in 2013, 2014 and 2015. Apart from these accolades, the dealership has also set some benchmarks along the way. “In the history of Isuzu Trucks South Africa, we were the first dealer to exceed the 500-unit sales mark in 2013, setting us up for the Top

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