Capital Equipment News September 2018

TRANSPORT & LOGISTICS NEWS

Faymonville CombiMAX for Mozambique

FAW SA the most improved commercial vehicle brand In the recent annual National Automobile Dealers Association’s (NADA) Dealer Satisfaction Index (DSI) survey conducted independent market research firm, Lightstone, FAW emerged as the most improved commercial vehicle brand for 2018. NADA’s DSI survey results are divided into a number of key focus areas: overall Dealer Satisfaction; Communication & Relation- ships; Customer Focus; CSI Programme, Vehicle Range; Training; Parts; Goodwill, Policy Claims & Warranty and Labour Rates categories. A total of 33 independently researched brands participated in the 2018 NADA DSI survey. In total, 1 005 completed responses were received, with 165 of these coming from commercial vehicle dealerships across the country. The survey indicates that FAW SA improved its overall dealer satisfaction score in the Communication & Relationship category, which provides a snapshot of the perceived satisfaction levels of the overall communication between dealer and brand. The Customer Focus category places emphasis on ease of doing business, setting the standard for excellence in the indus- try, winning dealer strategy for satisfying customers and attracting and retaining out- standing people (employees and suppliers). Here FAW SA made a notable improvement from 2017. According to NADA, a CSI programme is the vital window connecting customer’s satisfaction with a specific brand. This section probes the perceived effectiveness of a customer satisfaction programme and how a satisfaction programme influences truck supply and quality problems. FAW SA is the most improved brand in this category for 2018. NADA says parts availability is crucial to dealer profit, turnaround time and ultimately a satisfied customer. The parts category of the DSI survey includes questions probing delivery times on parts, the parts delivery system, parts ordering system; parts return policy and the support provided to the dealer when parts are not readily available. b

Transportes Lalgy Lda has received its seven-axle- combination split up in 1+2+4 axle lines from Faymonville.

The famous principle of the unique CombiMAX system by Faymonville can now be applied in Mozambique. Faymonville’s customer, Transportes Lalgy Lda, has received a seven-axle-combination split up in 1+2+4 axle lines with extendable low-profile vessel deck. The 1-axle bogie called “Joker axle” multiplies the combination possibilities and allows to always achieve correct axle loads depending on the type of load. More axles and accessories can be added to expand capacities and possibilities even further. The complete team from Transportes Lalgy Lda recently underwent detailed practical training on their CombiMAX by Faymonville’s instructor. b

New head of Volvo Group Southern Africa

Marcus Hörberg, new vice-president of Volvo Group Southern Africa.

management with a focus on CRM and target-driven teamwork during this time. For more than a decade, Hörberg has been managing director and country manager for Volvo Group companies in the Balkans, Morocco and Peru. “Frequently traveling to, and living in these markets, gave me a deep insight into how small and large corporations fail and succeed in new market economies,” says Hörberg. “I am passionately driven to create win- win situations for our customers and the society in which we are operating. I am a strong believer that value-driven organisa- tions, with a culture of social responsibility, can contribute to our customers´ success and at the same time drive prosperity in these markets.” b

Volvo Group Southern Africa has announced the appointment of Marcus Hörberg as the company’s new vice- president to lead the company’s local operations, effective 1 July 2018. Hörberg was the vice-president of Volvo Peru and Region North for the past five years. He boasts 20 years of experience in customer finance, business development, strategy and country management for Volvo Group in emerging markets. He started his career in Volvo Financial Services and worked for 10 years in various positions, while building Volvo Group´s customer finance business in Eastern Eu- rope. Hörberg also gradually expanded his competencies from financial and hands-on risk analysis, to strategy and cross-cultural

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