Capital Equipment News September 2024

Customers in the crushing and screening markets can now have quicker access to support within the region or country.

Closer proximity to customers also allows them to have their equipment serviced more regularly – and to OEM standards.

Mines are increasingly looking to their supply partners to hold as many of their consumable items and critical spares as possible.

Having facilities that are close to customers throughout Africa is crucial for its support-driven strategy.

QUICK TAKE

“Having facilities that are close to our customers throughout Africa is crucial for our support-driven strategy, and we believe this differentiates us significantly from competitors.”

Gavin McLaggan, Lifecycle Services Manager at Sandvik Rock Processing Screening Solutions.

TALKING POINT

Processing aims to provide customers with enhanced value and improved outcomes.” He highlights that the high quality of workmanship gives a second life to these machines, further improving their contribution to mining customers’ bottom line profitability. The local footprint also gives Sandvik Rock Processing easier access to customers’ sites, so they can become more familiar with their specific challenges and requirements. “Mines are increasingly looking to their supply partners to hold as many

of their consumable items and critical spares as possible,” says McLaggan. “As we leverage the Sandvik footprint, Sandvik Rock Processing is engaging with customers to ensure we understand their current and future needs, so we can develop our spares holding capacity of in-country offices accordingly.” This capacity building strategy includes the technical training of personnel in various countries, equipping them to deliver maintenance, repairs and refurbishment in line with ISO quality standards. Developing long-

term relationships with customers is a key aspect of the Sandvik vision, he emphasises. “We are continuing to build the business so customers are assured that we will always be here with the support they need,” he concludes. “This is what maintains and develops the positive trust on which strong relationships are based.” b

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