Electricity and Control August 2024

PLANT MAINTENANCE, TEST + MEASUREMENT

of integration, rooted in the present but with an eye to the future, organisations can expect to streamline operations, improve the customer experience, and enable a highly skilled workforce. Choosing compatible systems that can work together is critical. A considered approach Big technological advances will impact the field service management space in big ways. As organisations understand the trends emerging with those advances, it is just as important that they do not immediately latch on to each new one. They should rather look carefully at whether a particular trend or technology works within the local context or, if it could in future. If the technology is working locally and can be integrated into important systems, it’s worth pursuing. In the South African context, that may not always mean using the same technologies in the same ways as in other markets. The best providers, particularly of the software that helps enable those technologies, recognise that and will fit into the ways of working that best suit the customer’s organisation. □

more easily, enhance their interactions with customers, and to use their days more productively. That translates into a better customer experience and a more efficient organisation. Using the right field management software To bring these transformative technologies together in ways that are productive and take local contexts into account, or ganisations should make use of tools like field management software. Again, though, this is not just a matter of finding the software that looks the nicest or costs the least. Organisations need software that can integrate with the new technologies as well as with other existing enterprise software that they depend on. With that kind Zuper works with fast-growing service businesses to scale and modernise their field operations with comprehensive, flexible, and configurable field service management solutions. Zuper’s platform integrates readily with industry-leading apps and CRMs and is provided with personalised support, as well as robust reporting and analytics. Thousands of users globally rely on Zuper’s automated workflows to enable field workforce collaboration and deliver top quality customer service.

For more information visit: https://www.zuper.co/

Unmatched precision and reliability with radar

ifm’s new sensor detects objects by means of a focused radar beam. With its long range, shock and vibration resistance properties and different operating modes, the radar sensor is designed to accurately detect objects even in the most adverse conditions. The data obtained can be clearly visualised using the “Vision Assistant” software and the benefits of IO-Link technology. The new radar will be exhibited at the upcoming Electra Mining Africa in September. Make sure to visit us at stand A6