MechChem Africa September-October 2021

Full-service capability vital for reliable pump supply Jordan Marsh, sales manager at Integrated Pump Technology, talks about the company’s full-service offering, which includes a comprehensive stock of all critical spares; a local service centre and experienced staff to maintain units to OEM standards.

technicians,” Slabbert says. “After careful examination, we generate a condition report, which gives all the details necessary for an informeddecision, andcustomers areassured of aftermarket services to OEM standards.” Underpinning the company’s high service levels is a dedicated workshop sales admin- istrator, providing a strong link between cus- tomers and the workshop and spares store. “We prioritise quick and efficient turnaround times on all spares sales, repairs and quotes, keeping customers informed at each step in our relationship,” he says. In theunlikely event of a customer needing assistance on site, the workshop is alsoequipped toprovide trouble- shooting assistance on most mechanical or electrical issues. www.pump-technology.com

E ven the best quality pumps need to be supported with a full range of aftermarket services, according to JordanMarsh, salesmanager at Inte- gratedPumpTechnology. “Reliablepumping is the life-bloodofmany sectors inour economy, making the choiceof pump supplier a strategi- cally important one,” saysMarsh. “This applies evenwhen customers have specified the best pumps available.” Hehighlights, for instance, that Integrated Pump Technology is so confident of its Grindex range that it offers a 36-month war- ranty on all new pump units purchased. The expected lifespan is, of course, much longer than this, he says, and the company is well equipped to ensure long and reliable pump performance for its customers. “Our full-service offering includes a comprehensive stock of all critical spares across the range, with a service centre and experienced staff to maintain units to OEM

standards,”Marsh says. The necessary equip- ment and expertise are on hand to look after the complete range of pumps, from 0.4 kW units right up to the large 90 kW Grindex Bravo Mega pumps. IntegratedPumpTechnology also supplies and supports Faggiolati slurry pumps and Leybold vacuumpumps, and can even service and test other brands of submersible pumps. Among the technical services in the company’s quality-accredited workshop is its test tank, which allows comprehen- sive testing of pumps with motors of up to 150 kW. According to workshop manager Fred Slabbert, continual investment in work- shop capabilitymeans customers can benefit froma six-monthwarrantyon refurbishments and repairs. The workshop can even con- duct full refurbishments to original OEM specifications. “Pump users can bring us their equipment for a professional assessment by our skilled

Experienced staff are on hand to maintain pumps to OEM standards at Integrated Pump Technology.

Locally assembled Grindex pumps in the Integrated Pump Technology service centre.

8 ¦ MechChem Africa • September-October 2021