Modern Mining July 2020

Industries to better serve customers

range of Astec products. Astec Industries AME is one of the regional sales organisations and will be responsible for business relationships in Africa, the Middle East and Central Asia. The AME offices will be based in Elandsfontein, J o h a n n e s b u r g , w i t h regional sales managers positioned strategically within the region to support the dealer network and customers. “We look forward to contributing to the con- tinued growth of our

sales and service support to our customers,” he says. To support the dealers and customers, Astec Industries Africa and Middle East has several regional sales managers operating across the region. The idea is to create a strong aftersales regime to offer unparalleled support to the customer, says Surajlall. In addition to the aftersales capabilities, the added product range from the United States provides for a comprehensive solutions offering. The Astec range of equipment has made its mark around the world, operating successfully in the most challenging environments. “We serve our regional business through our global manufacturing facilities and have one of the largest, most modern manufac- turing facilities in South Africa. Our dedicated service and spares department and our highly qualified field service personnel ensure seamless after-sales ser- vice and global coverage. We are committed to the Voice of our Customer, and we strive to constantly improve and innovate to meet and exceed our cus- tomers’ expectations,” concludes Surajlall. 

customers’ businesses through this enhanced struc- ture, optimised product range and support structures throughout the Astec Industries organisations,” explains Vinesh Surajlall, Director – Aggregate and Mining, Astec Industries AME. Under the Material Solutions portfolio, Astec Industries Africa and Middle East offers crushing units (portable, track mounted, jaw crushers, cone crushers and vertical shaft impactors); screening units (portable and track-mounted, high frequency screens, horizontal screens, incline screens, scalper screens and combos); materials handling equipment (ship loaders and unloaders, stackers, conveyors, pugmills, and feed systems); washing and classifying plants; rock breaking equipment (hydraulic breakers, demolition, construction and mining attachments); and mobile equipment (utility vehicles, scalers and mobile rock breakers). New to the portfolio are the mobile and tracked crushing and screening units, which allow the com- pany to cater for new applications in the mining and quarrying markets. “We have also added the materi- als handling range and washing plants to the product offering,” says Surajlall. The Infrastructure business offers a range of products, including heaters and liquid storage tanks; burners capable of converting liquid or gaseous fuels into usable energy; high production concrete plants and mixers; asphalt screeds and commercial pavers; as well as grinders, chippers, debarkers, screens and blower trucks. Dealer appointment “We are looking at establishing a dynamic dealer network. The dealers in the region are strategically selected for their capability, customer centric values and organisational stability to ensure that we cover the region adequately to be able to provide greater

The Astec range of equipment has made its mark around the world, operating successfully in the most challenging environments.

Astec Industries Africa and Middle East has added washing plants to its product offering.

July 2020  MODERN MINING  11