Modern Quarrying Q1 2025

just an add-on but a critical element of sustaining operational efficiency and customer satisfaction,” says Smith. “This means that if a quarry or on-site crusher needs a part today, we must deliver it today – whether we source it or have it in stock. The customer must be up and running again quickly.” This hands-on and responsive approach is what sets his business apart, he argues, and it is suited to the distinct demands of aggregates quarrying operations. Whereas min ing operations usually have larger machines and more structured maintenance planning, the aggre gate-producing segment often has more urgent requirements to keep production running. “Experience makes a big differ ence to the support and technical services we offer,” he says. “Our aftermarket sales team includes people with more than 10 years in this field, and among our technical staff are employees with 35 years of experience.” At the same time, the company nurtures skills from scratch in their rebuild centre, taking on young trainees who learn from highly knowledgeable artisans. By the time an employee is sent out to serve a customer, therefore, they are well versed in all technical aspects of the equipment. Smith highlights proper training as being vital to operational excellence and safety. A key challenge he has experienced in this segment is a lack of adequately trained operators who are familiar with all aspects of new machinery. To address this, he emphasises on-site training during the commissioning phase of new crushing and screening equipment. “We have found that it is most effective to spend up to two weeks with the customer, ensuring the operator is confident with the machine – and can conduct the necessary daily and weekly checks,” says Smith. “This isn’t about deliv ering a machine and hoping for the best. We are also working with Sandvik Rock Processing to for malise and accredit operator training programmes, which will help elevate the industry standard.” The quality of wear parts and spare

Mobile crushing units are essential for rural projects where transporting aggregate over long distances isn’t feasible, making on-site processing the ideal solution.

SNAPSHOT

Aftermarket services are not just an add-on but a critical element of sustaining operational efficiency and customer satisfaction.

Sandvik Rock Processing designs also help to reduce maintenance on their crushing plants.

Centurion-based S&R Enterprises was recently appointed as a distributor for Sandvik Rock Processing.

S&R Enterprise gives contractors access to appropriately sized equipment, like Sandvik’s smaller jaw crushers and scalpers.

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MODERN QUARRYING QUARTER 1 | 2025