Modern Quarrying Q3 2019

SUPPORTING CUSTOMERS LONG AFTER THE SALE

ket, supplying the mining, quarrying, materials handling, construction and road building industries, and has been the exclusive regional distributor for Volvo Construction Equipment since 2000. Volvo CE machines have been setting the industry standard since 1832 through Volvo’s global network of dealers and technicians committed to offering around-the-clock support, ma- chine monitoring and world-class parts availability. As the exclusive regional distributor of this leading brand, Babcock fulfils all of these commit- ments with capabilities that extend far beyond the sales lot.

as Uptime, Productivity, Safety, New Life and Volvo Fuel Efficiency Services, promoting long-term fuel efficiency and reducing overall fuel consumption and CO2 emissions. Recently added to this is the Volvo Financial Services offering, a direct financing portal that provides integrated financial solutions directly to Babcock’s South African customers. These customised Volvo services complement Babcock’s expertise, 24/7 support, high availability of world-class parts, and comprehensive warranties that help boost customers’ profitability and enhance the performance of the machinery. “Couple this with Babcock’s ISO quality certification, commitment to ongoing training, and close relation- ships we have with our OEMs, and it’s easy to understand why Babcock is trusted to deliver,” says Vaughan. Babcock has over 60 years’ experience in the construction equipment mar-

All Volvo CE machinery purchased through Babcock comes backed by full and easily accessible aftermarket support services and facilities with an extensive footprint across southern Afri- ca. Babcock also boasts an outstanding track record of delivering to the highest standards, while the company’s open- door policy puts customers in direct contact with the right people. Vaughan says that the relationships Babcock forges with their customers transcend cost, focusing more importantly on long-term, mutually beneficial partner- ships. “We have a proud track record of maintaining our customers and we be- lieve that business is earned, not owed,” he comments. Optional services from Babcock such as the Volvo Services Agreement allow customers to select a bespoke combination of value-adding benefits including Genuine Volvo Parts, as well

Babcock International Group Tel +27 11 230 7300 enquiries@babcock.co.za www.babcock.co.za