Sparks Electrical News March 2019

TOOLS OF THE TRADE

9

LIFETIME WARRANTY OF TOOLS

W arranties can be tricky to get one’s head around because of the terms and conditions under which they can fall. Lifetime warranties become near impossible to carry given the daily toll engineering workman- ship has on tools and instruments. HellermannTyton carries a Lifetime Warranty on most tools and selected instruments and the company’s Tools & Instruments Manager, Ryan Burger, discusses the conditions of the warranty. Which tools are covered under this warranty and why? RB: All tools carry a lifetime warranty, excluding hydraulic and battery operated tools, and gas operated tools. We are confident of the quality and workmanship of these tools. Which instruments are covered under this warranty and why? RB: The instruments listed in the table below have been used in the field for many years with very few issues regard- ing the quality or reliability of their designs. We are confident they will be good for the lifetime of the product, and trust our customers will see these as extra special and reliable products for life.

GET READY FOR ONE OF THE BIGGEST TRADE SHOWS OF THE YEAR P lans are in place to make this year’s Vermont Sales annual Open trade Day from 15-17 th March bigger and better than all past shows, with many new brands, products and product ranges, launches, demos and exciting introductory offers. Customers will see the latest innovative products from Festool, the exciting hand tool range from Tork Craft as well as the 12 V cordless oscillating power tool. Alpen Drills Austria will be launching the Force-X, and there will be new products from leading international brands such as Kreg, Bessey, Felo, Fixman, Olfa, Howard and Energizer. Brands will have their full ranges on display such as Multi Sharp, Rawlplug, Miles, Malco, Pony, ACCUD, Bondhus, Pro Tech, Drill Doctor, Wedgit and the world leader in the safest saws, SawStop. These will be demonstrated at the show and the stands will be manned by local and international experts. “There will also be a great range of new, innovative, instore display material, new shelving, POP and POS from all our suppliers,” says Ryan Hunt, Sales Director at Ver- mont Sales. “Highlights are the international guests and exciting demonstrations taking place over the three days, not to mention our normal introductory deals and special offers, which cannot be missed.” The show offers dealers the opportunity to grow ranges of products for the year ahead. Suppliers from Germany, America, Austria, Japan, Poland, Canada, China, the UK and Africa will be in attendance. This provides an opportunity to gain valuable insights in the market and pick up on world trends on tools and sales. The Vermont team will be laying it on for their customers with full food and refresh- ment service throughout the show days. RSVP at www.vsevents.co.za, click Open Day.

Multimeters

Insulation Testers PSC Loop Testers ELCB Testers

Phase Rotation

High Voltage Testers

T860 T887

THVD series T175HP

TEL28 T1812 TELE10L TEL11

T1825 T1826 T1126

T1132 T1832 T1151

TBM829 TBM811 TBM812

TBM811XEX TBM812XEX

TEL11OLED T1151OLED

Why would HellermannTyton offer a warranty of this magnitude? RB: HellermannTyton has many years of experience with long standing trusted products and their manufacturers. We want to share that relationship with our customers. Why would certain tools and instruments not be covered by this warranty? RB: The tools that are not covered require regular maintenance that falls outside HellermannTyton’s control. Instru- ments that only carry a limited warranty cannot be controlled in the way they are operated or used i.e. operator error or misuse may result in damage to the instrument. Under what conditions will the lifetime warranty not be covered? RB: This warranty does not cover batteries, fuses, or the neglect or misuse of products within abnormal conditions of operation, improper storage, damaged or altered, or the wear of consumable products. What constitutes misuse of the product? RB: When a product has been accidentally damaged, disassembled or stored, operated, altered, or not maintained outside of its intended use and operating instructions, it is considered misuse. If the product has been replaced before, can it be replaced again? RB: Yes, at HellermannTyton’s discretion and after investigation, the warranty of any replaced or repaired product will be reinstated and as new again. If the end-user sells the product to another end-user, is the lifetime warranty still valid? RB: The lifetime warranty is honoured to the invoice and sale from HellermannTyton. If proof of purchase from Hel- lermannTyton can be shown the warranty may be granted. Is there a difference between a warranty and a guarantee? RB: Yes, there is a subtle difference between the two. A warranty defined simply holds the manufacturer responsible to repair, replace a defective product or its parts under certain conditions for a period of time. A guarantee defined simply confirms that the product will perform in a specific matter regarding content, durability and quality of a product. It can be viewed as an after-sales performance promise, valid for a fixed time period. If the obligation is not fulfilled, the manufacturer will then either replace, repair or refund. Will the warranty cover software? RB: No. Because of the nature of software, it cannot be returned or warranted.

Enquiries: +27 (0)11 314 7711

Enquiries: +27 (0)11 879 6600

OPEN DAY SHOWCASES COMPLETE SOLUTIONS

C omplete solutions for general industry, con- struction, mining and DIY applications are avail- able from Upat. Customers were given a fore- taste of the latest innovations to be introduced locally at an Open Day hosted at Upat’s Johannesburg head office in New Doornfontein. The benefit of being the local agent for Stabila meas- uring tools, Milwaukee power tools, and fischer fixings is that Upat provides a complete solution for any build- ing site. The core aim of the business is denoted by the acronym POFC (Position, Open, Fix and Close) – which is to help the construction and allied trades ‘Build the bigger picture’. “Upat prides itself on providing high-quality tools and products for every stage of a building project, thereby in- creasing productivity by acting as a single point of con- tact in terms of service support and technical back-up,” Managing Director Richard Kuhlmann explains. A highlight of the Open Day was a demonstration of the DuoPower nylon plug, the most technically-advanced anchoring system from fischer to date. Upat Technical Sales Director Kerry Kuhlmann put the high load strength of the latest technology to the test when he was sus-

pended from the ceiling solely by means of the 8 mm DuoPower plug. “It is important for us to educate our customers about the full advantages of the premium brands we distribute, as well as the fact that these brands enhance each other in the form of a complete solution. We also take this op- portunity to introduce new products to the local market, as this highlights the commitment of the global OEMs to ongoing innovation,” Kuhlmann concluded.

Enquiries: +27 (0)11 624 6700

Upat Technical Sales Director Kerry Kuhlmann was suspended from the ceiling at the Open Day.

SPARKS ELECTRICAL NEWS

MARCH 2019