Capital Equipment News August 2023

AFTERMARKET SUPPORT

Pilot Crushtec has sold and commissioned over 2,000 mobile jaws, cones, screens, washing and stock piling plants.

Customer commitment is not on the sales quote

Driving home the importance of quality equipment and unmatched service infrastructure, Pilot Crushtec argues that the numbers that really matter are never found on a sales quotation. Rather, the numbers deserving as much attention as the quoted price are those that reflect decades of investment in quality engineering, service excellence and customer support.

W hile the quotation for an item of equip ment reflects its upfront price, it says nothing about the history, experience, product quality and service infrastructure required to sustain optimal production levels for the customer. “Sustainable and reliable production are at the heart of any crushing operation, and this is what customers are really paying for when they purchase capital equipment,” says Francois Marais, Sales and Marketing Director at Pilot Crushtec. “For this reason, the numbers that matter are those that reflect a supply partner’s ability to help customers meet their vital deliverables.” Customer history Marais highlights that Pilot Crushtec has spent 33 years

building a reputation for its quality of product and its outstanding service levels. Its engineering prowess has already seen over 300 Pilot Crushtec modular plants placed into operation with customers, with over 2,000 mobile crushers, screens and conveyors sold and commissioned. “Other numbers that matter include the 170 modular cone crushers and the 200 modular jaw crushers that we have sold into the market,” he explains. “We estimate that our equipment has to date processed about 5 billion tonnes of material – in around 1,000 different applications and processes.” He notes that, all too often, equipment purchases are made purely based on capital pricing. Down the line, he says, it may be realised that the necessary technical assistance, experience or parts are not readily available to support the equipment. Pilot Crushtec has made a strategic philosophy of its customer commitment, by investing heavily and

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