Capital Equipment News August 2023

Pilot Crushtec runs a 24/7 operation and has over 15 dedicated support technicians available to ensure your plant and operation have minimum downtime.

“We estimate that our equipment has to date processed about 5 billion tonnes of material – in around 1,000 different applications and processes.”

Francois Marais, Sales and Marketing Director at Pilot Crushtec

To date, there are over 300 Pilot Modular plants operating worldwide.

TALKING POINT

continuously in service infrastructure, spares and wear parts and continuous training of its people. Training greatness “For instance, we train, develop and retain the skills necessary to keep customers’ equipment up and running – to avoid costly downtime that could threaten their contracts and reputations,” he says. “This includes our 15 full-time service technicians, who travel a million kilometres a year to see customers and deliver quality support.” Underpinning these superior levels of service – which are available 24/7 365 days a year – is the company’s parts and aftermarket infrastructure, which is similarly always open for business. This starts with a large stockholding of around 93,000 items, including about 2,500 wear parts alone. There are 20 dedicated parts personnel to efficiently manage this valuable resource, dispatching 6,788 parts on average every month. “These numbers reflect the real value that we deliver to our customers and should be fundamental factors taken into account when any quotations are considered,” says Marais. “While the procurement function for equipment is often incentivised to save a little money upfront in a capital purchase, this can create unintended consequences for buyers when production is jeopardised.” b

QUICK TAKE

There are 20 dedicated parts personnel to efficiently manage this valuable resource.

A group of 15 full-time service technicians travel a million kilometres annually to see customers.

Pilot Crushtec has spent 33 years building a reputation for the quality of its product.

The company has a large stockholding of around 93,000 items.

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