Eskom Procurement Book 2015

SUPPLIER RELATIONSHIP MANAGEMENT

[2] Poirier C.C., Supplier relationship management: An advanced supply chain management technique, http://ascinstitute.com/library/whitepapers/ SRM%20-%20An%20Advanced%20SCM%20Technique.pdf, Accessed on 5 November 2012. [3] Giannakis M., Performance measurement of supplier relationships, Supply Chain Management: An International Journal, Vol. 12 (Issue 6), 2007. [4] Marjolein C.J., Caniels M.C.J. and Gelderman C.J., Buyer-supplier relationship development – Empirical identification and quantification, http://www.academia.edu/637758/Buyer-supplier_relationship_ development_Empirical_identification_and_quantification, 2004, Accessed on 4 November 2012. [5] Day A., Six steps to better SRM, http://www.stateofflux.co.uk/about_ newsroom/6_steps_to_better_srm.aspx, 2009, Accessed on 5 November 2012. [6] Jones K., Source smart: The need for supplier management, manufacturing systems, Vol. 6 (Issue 4), August 2002. [7] Cavinato J.L., Supplier relationship management insights, http://www. ism.ws/tools/content.cfm?ItemNumber=20233, Accessed on 5 November 2012. [8] Burt D., Petcavage S. and Pinkerton R., Supply management, 8th ed., Kuala Lumpur, McGraw-Hill, 2010. [9] Rometty G., Collaboration key to innovation, Leadership Excellence, Vol. 24 (Issue 2), 2007. [10] Benton W.C. and Maloni M., The influence of power-driven buyer/seller relationships on supply chain satisfaction (Electronic version), Journal of Operations Management, Vol. 23, 2005. [11] Dyer J.H., Collaborative advantage, London, Oxford University Press, 2000. [12] Alewine J.D., Understanding buyer supplier conflict, 92nd Annual International Supply Management Conference, May 2007, http://www. ism.ws/files/Pubs/Proceedings/EAAlewine.pdf, Accessed 9 November 2012. [13] Krause D.R., Handfield R.B. and Scannel T.V., An empirical investigation of supplier development: reactive and strategic processes, Journal of Operations Management, Vol. 17 (Issue 1), 1998.

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